Refund & Returns Policy

Under the Australian Consumer Law (ACL), customers are entitled to a remedy if goods are faulty, damaged, or not as described.

Change of Mind Returns

We accept “change-of-mind” returns within 14 days if:

  • The item is unused

  • Original packaging is intact

  • The customer pays return shipping

Faulty, Damaged, or Incorrect Item

If your item arrives:

  • Faulty

  • Damaged

  • Not as advertised

You are entitled to a repair, replacement, or full refund under ACL.
Please email us at support@easymarts.store within 48 hours with photos.

Return Procedure

  1. Email us your order number and reason for return

  2. We will provide the return address in Australia

  3. Send the product back (unless it is defective — then we cover return postage)

Refund Processing Time

Refunds are issued to the original payment method within 5–7 business days after we receive and inspect the item.

Non-Returnable Items

  • Clearance items

  • Hygiene products (if opened)